Purchases – Dice Dreams™

Dice Dreams offers enticing deals that can boost your rewards and help you level up!

You can choose from a variety of offers and process your payments through our Payment processors, Google (Google Play) and Apple (iTunes, iOS), which accept multiple payment methods other than credit cards.

For information on what payment methods are accepted by these platforms refer to the following links:

For Google (Android): Google Play Support Center.
For Apple (iOS) devices: Apple Help Center.

Why am I not able to make purchases?

If you have made purchases before, we advise following these troubleshooting steps:

Use a strong internet connection (Wi-Fi <-> LTE).
Restart the game Make sure to let the game fully load its events.
Check your online store (App Store or Google Play) for any notifications/errors.
If the steps above did not resolve the issue, please contact our Customer Experience team with more information regarding the issue so we can further assist you.

If this is your first time making a purchase:

1. Verify/check to see whether your payment information is correct. You might have entered your payment information incorrectly (oops!). You can cancel the transaction and start over if you find an error.

2. It's possible that the payment option you are trying to use isn't accepted by the app store.

If the issue persists, we recommend that you contact your online store support (App Store/Google Play) for additional assistance.

What are the steps for adding, changing, or removing payment methods?

We found links that can help you manage your payment information.

Click on the link according to your device’s developer:

What should I do if I have unauthorized transactions?

Dice Dreams does not store or have access to any of your credit card information.

Our game complies fully with both Apple and Google policies, and as such, payment transactions are completed via your personal email address associated with that account via Apple's App Store or the Google Play Store (depending on your device).

Purchases in the game are not possible without the player's direct consent and approval. If you have any questions about a transaction or want to report suspected fraud, please contact your bank to report the charges and then contact Apple or Google directly to avoid further charges.

Provided are links on how you can contact your developer.

For Google (Android) devices:

Visit Google Support to report the matter to Google.

We recommend that you set a password for your purchases to avoid unauthorized transactions. You can set a password to authenticate purchases by following the steps here.

For Apple (iOS) devices:

Visit Apple Support and select the option that best suits you.

How can I access my purchase history?

We found links that can help you access your purchase history. Click on the links according to your device’s developer:

You can also contact your app store directly if you need more assistance.

I did not receive the items I purchased. What should I do?

Some purchases may be delayed, try restarting the game to load resources. If not, check your email to see whether you have received a receipt from either Google or iTunes. Here's what it looks like:

For Google Play Receipt, click here.
For iTunes Receipt, click here.

If you did not receive a receipt in your email, you can contact Google or Apple and request a copy of the receipt as shown above.

Depending on the type of device you have, we strongly recommend that you learn how to access your purchase history by reviewing the guides below:

If you are using Google Play(Android Device), please click here.
If you are using iOS(Apple Device), please click here.

Once you have the receipt and are sure you did not receive the items purchased, contact our Customer Support Team and send your receipt using the "Contact Us" button. Our dedicated Finance team will investigate this matter and make sure to take care of you.

I'd like to request a refund. How do I do that?

Dice Dreams™ does not have access to any of your payment information; this complies with Google Play and Apple App Store policy.

Please be aware that purchases in the game cannot be made without the player's direct consent and approval, as required by both Apple and Google.

For Apple refund request: Due to Apple’s policy, all purchases and refund requests are handled directly by Apple Support. You may contact them here.

Google Play refund request: For purchases made through Google Play, we advise submitting a refund request to Google by following the steps here.

If you require any additional assistance pursuing the matter, we invite you to contact one of our dedicated peons by filling out a request here or by "Contact Us" available in the game.

Dice Dreams offers enticing deals that can boost your rewards and help you level up!

You can choose from a variety of offers and process your payments through our Payment processors, Google (Google Play) and Apple (iTunes, iOS), which accept multiple payment methods other than credit cards.

For information on what payment methods are accepted by these platforms refer to the following links:

For Google (Android): Google Play Support Center.

For Apple (iOS) devices: Apple Help Center.

Why am I not able to make purchases?

If you have made purchases before, we advise following these troubleshooting steps:

Use a strong internet connection (Wi-Fi <-> LTE).

Restart the game Make sure to let the game fully load its events.

Check your online store (App Store or Google Play) for any notifications/errors.

If the steps above did not resolve the issue, please contact our Customer Experience team with more information regarding the issue so we can further assist you.

If this is your first time making a purchase:

1. Verify/check to see whether your payment information is correct. You might have entered your payment information incorrectly (oops!). You can cancel the transaction and start over if you find an error.

2. It's possible that the payment option you are trying to use isn't accepted by the app store.

If the issue persists, we recommend that you contact your online store support (App Store/Google Play) for additional assistance.

What are the steps for adding, changing, or removing payment methods?

We found links that can help you manage your payment information.

Click on the link according to your device’s developer:

Google (Google Play)

Apple (iTunes, iOS)

What should I do if I have unauthorized transactions?

Dice Dreams does not store or have access to any of your credit card information.

Our game complies fully with both Apple and Google policies, and as such, payment transactions are completed via your personal email address associated with that account via Apple's App Store or the Google Play Store (depending on your device).

Purchases in the game are not possible without the player's direct consent and approval. If you have any questions about a transaction or want to report suspected fraud, please contact your bank to report the charges and then contact Apple or Google directly to avoid further charges.

Provided are links on how you can contact your developer.

For Google (Android) devices:

Visit Google Support to report the matter to Google.

We recommend that you set a password for your purchases to avoid unauthorized transactions. You can set a password to authenticate purchases by following the steps here.

For Apple (iOS) devices:

Visit Apple Support and select the option that best suits you.

How can I access my purchase history?

We found links that can help you access your purchase history. Click on the links according to your device’s developer:

Google (Google Play)

Apple (iTunes, iOS)

You can also contact your app store directly if you need more assistance.

I did not receive the items I purchased. What should I do?

Some purchases may be delayed, try restarting the game to load resources. If not, check your email to see whether you have received a receipt from either Google or iTunes. Here's what it looks like:

For Google Play Receipt, click here.

For iTunes Receipt, click here.

If you did not receive a receipt in your email, you can contact Google or Apple and request a copy of the receipt as shown above.

Depending on the type of device you have, we strongly recommend that you learn how to access your purchase history by reviewing the guides below:

If you are using Google Play(Android Device), please click here.

If you are using iOS(Apple Device), please click here.

Once you have the receipt and are sure you did not receive the items purchased, contact our Customer Support Team and send your receipt using the "Contact Us" button. Our dedicated Finance team will investigate this matter and make sure to take care of you.

I'd like to request a refund. How do I do that?

Dice Dreams™ does not have access to any of your payment information; this complies with Google Play and Apple App Store policy.

Please be aware that purchases in the game cannot be made without the player's direct consent and approval, as required by both Apple and Google.

For Apple refund request: Due to Apple’s policy, all purchases and refund requests are handled directly by Apple Support. You may contact them here.

Google Play refund request: For purchases made through Google Play, we advise submitting a refund request to Google by following the steps here.

If you require any additional assistance pursuing the matter, we invite you to contact one of our dedicated peons by filling out a request here or by "Contact Us" available in the game.

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