The game won’t load

The game won’t load

Follow these steps so you can get back to them as soon as possible:

• Check to see whether there are any game updates through your app store.

• Make sure the game is fully updated.

• Check to see whether you have enough memory available.

• Make sure you have a strong internet connection.

• Clear the game's cache through your phone's settings.

• Restart your device. Log in again.

If none of the steps above work, please contact our Customer Experience Team at support@superplay.co with the following details:

• A screenshot of the error message (if one appears).

• A detailed description of the issue.

• Your device's operating system (iOS/Android) and the type of device.

How can I force quit the game?

Follow these steps to Force Quit the game: 

For Android devices: 

• Go to Settings > Apps

• Look for Dice Dreams™ and tap Force stop.

For iOS devices: 

For iPhone 8 and lower:

• Double-press the home button. You should see all open apps and their preview. (App Switcher).

• Swipe the Dice Dreams screen up to force the app to close.

For iPhone X and higher:

• Swipe the screen’s bottom and hold. This should allow you to see all open apps and their preview (App Switcher).

• Swipe the Dice Dreams screen up to force quit the game.

If, despite the above, you are still unable to interact with your peons, please get in touch with us by using the “Contact Us” button, elaborate as much as possible, and we will gladly assist.