My Purchase was canceled

If you’ve tried making a purchase but your order was canceled, you will not be charged.

However, Google Play or Apple may place a temporary "reservation" on your credit card equal to the purchase amount. Don't worry; these reservations clear automatically after a short period.

If the reservation doesn't clear, please visit the payment processor's support pages for additional assistance.

Google Play's Support page here.

Apple's Support page here.

Why does this happen?

Frequent Issues: If this happens repeatedly, it might be due to incorrect payment information (mismatched data between your Google/Apple account and your credit card).
Rare Issues: If this is rare, it’s usually a communication error between the bank and the payment processor.
If you still have any questions about your payments, feel free to reach out to our support team by accessing Dice Dreams > Menu > Contact us.