How can I take a screenshot or a screen recording?

Sometimes you might need to send us a screenshot or record a technical glitch for our Player Support team to check. Here are easy steps to do this based on your device:

How to Take a Screenshot:

On an iPhone:

• With Face ID: Press and release the side button and the volume up button simultaneously.
• With a Home button: Press and release the Home and Side buttons simultaneously.

On an Android device:

• Open the screen you want to capture.
• Press the Power and Volume down buttons at the same time.
• If that doesn’t work, press and hold the Power button for a few seconds, then tap Screenshot.
• If neither works, visit your phone manufacturer’s support site for help.
• A preview will appear at the bottom left, or at the top of the screen on some phones.

On an iPad:

• With a Home button: Press and release the top button and the Home button simultaneously.
• Without a Home button: Press and release the top button and either volume button simultaneously.

How to Record Your Screen:

On an Android device:

1. Swipe down twice from the top of your screen.
2. Tap Screen record (you might need to swipe right to find it).
3. If it's not there, tap Edit and drag Screen Record to your Quick Settings.
4. Choose what to record and tap Start (you can choose to record audio and show touches before starting).
5. To stop recording, swipe down and tap the Screen recorder notification.

On an iPhone:

1. Go to Settings > Control Center, then tap next to Screen Recording.
2. Open Control Center, tap the record button and wait for the three-second countdown.
3. To stop recording, open Control Center and tap the stop button, or tap the red status bar at the top and select Stop.

On an iPad:

1. Go to Settings > Control Center, then tap the Add button next to Screen Recording.
2. Open Control Center, tap the gray Record button and exit Control Center to record.

To stop recording, open Control Center and tap the red Record button.