The game is unstable

If your game is crashing, freezing or unstable you can try the following troubleshooting steps. Before proceeding, please make sure to save your progress as described in this article, otherwise, your progress may be lost.

1. Check for Game Updates 

   Ensure that your game is up-to-date by checking for updates in the Google Play Store or Apple App Store.

2. Restart Your Device

   Restarting your device often resolves most errors. Follow these steps based on your device type:

   1. • Restarting an Android Device:
        1. Press and hold the power button until the power menu appears.
        2. Tap "Restart" or "Reboot" from the options.

   For more detailed instructions, visit How to Restart Your Android Device.

   1. • Restarting an iOS Device:
        1. Press and hold the power button until the "slide to power off" slider appears.
        2. Drag the slider, then after the device turns off, press and hold the power button again until the Apple logo appears.

   For more detailed instructions, visit How to Restart Your iOS Device.

3. Uninstall and Reinstall the Game

If the problem persists, try uninstalling and reinstalling the game. Here’s how:

1. • Reinstalling an App on Android:
     1. Go to "Settings" > "Apps" or "Application Manager".
     2. Find the game and tap on it, then select "Uninstall".
     3. Open the Google Play Store, search for the game, and reinstall it.

For more detailed instructions, visit How to Reinstall Apps on Android.

1. • Reinstalling an App on iOS:
     1. Press and hold the app icon until it jiggles.
     2. Tap the "X" on the app to uninstall it.
     3. Open the Apple App Store, search for the game, and reinstall it.

For more detailed instructions, visit How to Reinstall Apps on iOS.

By following these steps, you should be able to resolve most issues causing your game to crash. If the problem continues, you may need to contact the game’s support team for further assistance.

You can contact our Support team here or send an email directly to support@superplay.co. If you decide to email us, please remember to include your user ID. Without it, it will be difficult or impossible to check what happened and assist you.