I did not receive the items I purchased. What do I do?

Not to worry! We are here to help!

First, try to restart the game to check whether the purchase was simply delayed.

If not, check your email to see whether you have received a receipt from either Google or iTunes.

Here's what it looks like:

• For Google Play Receipt, click here. 
• For iTunes Receipt, click here. 

If you did not receive a receipt in your email, you can contact Google or Apple and request a copy of the receipt as shown above.

Depending on the type of device you have, we strongly recommend that you learn how to access your purchase history by reviewing the guides below:

*If you are using Google Play(Android Device), please click here. 

*If you are using iOS(Apple Device), please click here. 

Once you have the receipt, upload it using the "Contact Us" button.