Fear not! Our Peons are here to help!
If you have made purchases before:
- Make sure you are using a strong internet connection (Wi-Fi <-> LTE).
- Restart the game and make sure that you can see Piggy in your kingdom.
- Check your online store (App Store or Google Play) for any notifications/errors.
If the steps above did not resolve the issue, please contact our Customer Experience team with more information regarding the issue so we can further assist you.
If this is your first time making a purchase:
1. Verify/check to see whether your payment information is correct. You might have entered your payment information incorrectly (oops!). You can cancel the transaction and start over if you find an error.
2. It's possible that the payment option you are trying to use isn't accepted by the app store.
If the issue persists, we recommend that you either contact our Customer Experience team and/or your online store support (App Store/Google Play) for additional assistance.
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