Dice Dreams™ does not have access to any of your payment information; this complies with Google Play and Apple App Store policy.
Please be aware that purchases in the game cannot be made without the player's direct consent and approval, as required by both Apple and Google.
Apple refund request
Due to Apple’s policy, all purchases and refund requests are handled directly by Apple Support. You may contact them here.
Google Play refund request
For purchases made through Google Play, we advise submitting a refund request to Google by following the steps here.
If you require any additional assistance pursuing the matter, we invite you to contact one of our dedicated peons by filling out a request here or by "Contact Us" available in the game.