I completed a kingdom and did not move to the next one.

Nothing sweeter than restoring a kingdom and moving with your peons to the next conquest! 

Completed a kingdom, and the game did not progress? 

Don’t worry! We’ve got you covered!

To ensure a swift and safe reign, follow the steps below!

1. Ensure you use a strong, stable internet connection (Wi-Fi <-> LTE).
2. Restart the game and ensure you log in with the correct Facebook account.
3. Please ensure you have installed the game on one device and not multiple devices.
4. Ensure to have your game updated to the most recent version and clear the cache on the device.

Other possible reasons for missing progress may be:

• A glitch due to an internet connection error. 
• Playing the game using multiple devices.

If the steps above did not resolve the issue, please contact our Customer Experience team with more information regarding the issue so we can further assist you, as explained here.