Why does my support ticket simply close?

Submitted a support request to our Customer Experience, which closed on its own?😱😱

Don't worry! We haven't forgotten about you! 🫶🏼🫶🏼🫶🏼

If your support request is closed and you believe we haven't responded, here are a few things you should try first: 

1. Review your 1st/last ticket-we may have merged tickets there.
2. Check your game if you have contacted our Customer Experience team using different channels (Email, Website, In-Game messaging). §
3. We usually respond to your in-game message, so please check for the previous conversation. 
4.  

It's best to answer or add more information to the original request you sent.

Our Customer Experience Peons will thank you for it.