Missing Purchase
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My Purchase was canceledView Article
If you’ve tried making a purchase but your order was canceled, you will not be charged. However, Google Play or Apple... -
I didn't receive my purchase! - iOSView Article
Orders usually arrive instantly, but sometimes they may take longer as the purchase is still being processed. There's... -
I didn't receive my purchase! - AndroidView Article
If you've made a purchase but haven't received it yet, please be patient—it might take a few minutes for the delivery...
In-App Purchases
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Why am I not able to make purchases?View Article
If you've made purchases before, try these steps: Use a strong internet connection (Wi-Fi or LTE). Restart the game ... -
Add, Remove, or Change my Payment methodView Article
We do not store your credit card information so cannot help you out with this from our end.Payments are handled by Go... -
Unauthorized TransactionsView Article
Dice Dreams does not store or access your credit card information. Payments are handled through Apple’s App Store or ... -
How can I access my Purchase history?View Article
We do not have access to your purchase history, as we do not have a payment platform, payments are handled by Google ...
Refunds
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How can I request a refund for an iOS purchase?View Article
For purchases made on an iOS device, you will need to contact Apple Support, as we do not have access to grant refund... -
How can I request a refund for an Android purchase?View Article
If you want to submit a refund request for a purchase made on an Android device, please follow these steps: Open the...